Monday, August 23, 2010

Community Cable


Does this look familiar? One person pays and everybody plays. Once the cable TV junction box is open, it’s fair game at this apartment. Just climb out on the roof and plug in. Cable companies get a bad rap sometimes for their poor service and justifiably so. I wonder who calls for service if this cable goes out.

The cable company in our area actually has the word “communications” in its name. Unfortunately the prefix “mis” is missing. When I had an overcharging issue with this cable company, I went to their customer service office rather than calling India, again, and spoke loudly enough in the waiting room to get quickly escorted behind closed doors to the credit manager. He promptly took care of the problem and gave me his direct line in case there were any more questions. I asked him about those “memos” written by their customer service reps in India, and he said, “Oh, we get thousands of those and don’t begin to read them all.“

While I am not an advocate of “cable tapping,” to some an open box is open game.

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